Questions

• [0334] I get disconnected as soon as I join my class. What can I do to correct it?
• [0333] I get "Data Call Error" when hosting a session with GP4 - 4.3.0.35
• [0324] How do I use GP4 for TPS and other online classes?
• [0321] Validating a GP4 account from a different skin
• [0317] My ISP limits my downloads. How much bandwidth will I need to attend TPS classes?
• [0306] My Students can not access the class recordings. How can this be corrected?
• [0269] How do I enable detailed debugging in GP4?
• [0266] How do I Autoconfigure GP4?
• [0263] I get a message 'The webpage cannot be displayed' or the omniview protocol is not recognized or associated with any program when I click on a link.
• [0262] I can't find my class recordings. Where are they?
• [0252] Can I configure GP4 to use both a headset and speakers?
• [0223] I keep getting disconnected from my class. What can I do?
• [0182] How do I configure my Mac client for TPS classes?
• [0336] What happens to my recordings if I downgrade, cancel my account or my account is suspended because my credit card expired/was declined?
• [0335] My classes are not listed on GP4. How can I correct this?
• [0332] Can I pause, fast forward or rewind the class recordings?
• [0330] My computer crashes when I use GatherPlace
• [0329] Where are the annotation files saved?
• [0328] I see multiple or cascading windows when I join a session. Why is this happening?
• [0327] How do I disable my wireless network adapter?
• [0325] How do I manage multiple students sharing GP4 on a single computer?
• [0323] How do I change my student name displayed in GP4?
• [0318] I am getting an error 'The program has failed to start because the application configuration is incorrect'
• [0315] How many guests can I have in my sessions?
• [0307] GP4 crashes on my Mac when I try to host a session, join a session or view a recording. How can I correct this?
• [0304] I get a Web Proxy Login dialog when I try to validate or use my GP4. What do I need to do?
• [0298] My guests see a skewed image when they join my session. How can I correct it?
• [0295] I'm getting an error that says 'R6025 -pure virtual function call'. What do I do to correct it?
• [0292] I get an Invalid Payload message when I try to run GP4. What can I do to get GP4 to run?
• [0286] Why is my audio delayed or playing back slowly in GP4?
• [0280] Allowing GatherPlace in Pop-up blockers or Ad blockers
• [0278] I'm getting a 'Data Call Timeout' error. What can I do?
• [0277] Can I use an external or third party whiteboard in GatherPlace sessions?
• [0274] Using the Windows Sound Recorder for Windows Vista and Windows 7
• [0273] Why do my guests see a grey stripe across the bottom of my presentation?
• [0270] Ping and Trace Route Procedures for Macintosh
• [0265] I can't get my microphone to work.
• [0264] Can I pause, fast forward or rewind the GatherPlace recordings?
• [0261] I get the message Data Service Communication error. What is causing it?
• [0260] No one can see my chats or the microphone icon next to my name and I can't raise my hand. What is wrong?
• [0259] How do I do a Packet Capture from GP4?
• [0258] How do I set up Parental Controls to allow GatherPlace?
• [0243] Where is the Packet capture file stored on Vista?
• [0242] Improving the performance of presentations containing pictures, graphics and images.
• [0237] How do I create and upload or send you my system information or system profile?
• [0236] What are the recommended audio peripherals for use with GP4?
• [0234] Can I still host sessions or attend classes if I am traveling, on vacation or away from home?
• [0232] My GP4 keeps disappearing. Do I need to download it every time to use it?
• [0230] What is VoIP?
• [0227] How Do Guests use the Text Chat?
• [0224] Different Characters Display in the Text Chat than the Ones I Type.
• [0221] Removing GP4 from the Mac Plist
• [0219] There are No Audio Devices Listed in GP4. What Should I Do?
• [0218] Is GatherPlace compatible with Vista Aero?
• [0216] Where are the GP4 Crash Logs Saved?
• [0214] Can I share just a single monitor on a multi-monitor system?
• [0213] I get the error 'Could not uncompress TAR.Z file'. What can I do to correct it?
• [0210] Ping and Trace Route Procedures
• [0207] Something is blocking GP4. What can I do?
• [0206] Installing and Starting the GP4 Software on Mac OS X
• [0205] Why does my desktop pattern change or disappear when I host a session?
• [0198] Why do my guests see blue or green squares?
• [0195] How do the Quality Levels Compare When Viewing a GatherPlace Session?
• [0192] Why do I hear an echo when I use the VoIP service?
• [0191] How Can I Set the Graphics Quality Level in GP4?
• [0190] I get an error 'You are experiencing a problem with your audio subsystem and may require a reboot'. What can I do to correct it?
• [0189] How do I clear the cache on my browser?
• [0187] Can I save the text chat from a session?
• [0186] How do I take a screenshot, screen capture or screen dump and send it to support?
• [0185] How do I set the log details to All in GP4?
• [0184] I am having trouble with remote support and my guest is on Vista
• [0183] How do I test my audio (voice) settings on GP4?
• [0180] How can I run GP4 if it is being blocked by McAfee firewall?
• [0174] How do I upload or send you my Log file from GP4?
• [0173] Identifying Audio Ports and Connectors
• [0172] Using the Windows Sound Recorder for Windows XP
• [0171] When I try to install the presenter module, it shuts down or re-starts my computer and gives me the same error again.
• [0166] I get a message 'Voice features disabled because UDP Traffic appears to be blocked'
• [0158] How Can I Run GP4 if it is Being Blocked by a Trend Micro (PC-cillin) Firewall?
• [0155] How Can I Run GP4 if it is Being Blocked by Zone Alarm Firewall?
• [0154] How Can I Run GP4 if it is Being Blocked by Norton Firewall?
• [0153] How Can I Run GP4 if it is Being Blocked by AVG Firewall?
• [0152] How do I start or run GP4?
• [0150] How do I know if I am an Administrator on the computer?
• [0149] How do I adjust the volume in GP4?
• [0147] Which IP Addresses and Ports does GP4 use?
• [0146] Setting the Jitter Buffer to correct choppy audio in GP4
• [0143] When I try to validate my account I get the message 'Cannot reach the server'
• [0138] Uninstalling and reinstalling GP4
• [0136] How do I Test or Enable Java in my Browser?
• [0132] My voice does not sound normal when I run the Audio Tuning Wizard. What can I do to correct it?
• [0126] Can I share my Macintosh Keynote presentation in full screen mode?
• [0079] Are the audio conference calls monitored or recorded?
• [0071] Once I have started sharing applications is there a way to stop or pause it without ending the session?
• [0068] Can I remove an individual attendee at my discretion without disrupting the meeting?
• [0024] Why does the screen flicker when I first turn on application sharing?
• [0022] Does GatherPlace support dual or multiple monitors?
• [0012] When I use GatherPlace I see a red outline around my screen, what does that indicate?
• [0006] Can I Share Specific Applications Using GatherPlace?
• [0339] Sharing a PowerPoint slide show in 'Window' mode.
• [0340] How can I share my PowerPoint slide show in full screen mode and still have access to GP4?